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ASA - The Advertising Standards Authority of South Africa
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MAC SA Certification
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Consumer Code
Introduction
The Essence of the Code
Summary of the Principles of the Code
How to Lodge a Complaint
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What Happens When the Rules are Broken?
How to Lodge a Complaint
The complaint must be in writing.
The name and contact details of the person complaining must be supplied.
The reasons for complaining must be clearly stated.
The advertisement complained about must be enclosed.If it is a television, radio or any broadcast advertisement, a brief description must be given.
All consumer complaints will be dealt with free of charge.
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